Land with your onward journey planned

Land and confirm your terminal

Check the airport and terminal shown on your itinerary. If you have a booking, keep its confirmation, contact details and pickup instructions available offline.

• Check whether your onward service needs a flight number.
• Use the arrival date and local time when entering booking details.
• For an overnight flight, check the date carefully.

Before departure: Select the correct airport and confirm that the quoted journey covers your accommodation address.

Complete entry checks and collect your bags

Allow for immigration, customs and baggage collection before committing to a pickup time or timed connection.

• Keep your accommodation address accessible.
• Check instructions for contacting the operator after landing.
• If baggage is delayed, tell your booked provider using the contact method supplied.

Travelling with children or bulky luggage? Check child-seat arrangements, passenger capacity and luggage limits before booking. Do not assume every vehicle includes them.

Find the confirmed meeting point or rental desk

Follow the instructions for your booked service. The meeting point may be inside the terminal, in a designated pickup area or at an off-airport location.

For a transfer

• Check how you will identify the driver or representative.
• Confirm what to do if you cannot find them.
• Keep the booking reference ready.

For car hire

• Check desk location, opening hours and any shuttle instructions.
• Review licence requirements, deposit payment conditions and required documents.
• Confirm the collection arrangements if your flight arrives late.

Compare pickup conditions alongside the rental total.

Complete the journey to your stay

Confirm the destination before setting off. For public transport, check the final connection from the station or stop to your accommodation.

• Keep the hotel’s full address and contact details offline.
• Confirm late check-in arrangements directly with the accommodation.
• Save your return-airport plan before departure day.

What happens if my flight is delayed?

Check the provider’s flight-monitoring, waiting-time and missed-pickup terms before paying. Supply the correct flight number where requested, and follow the operator’s instructions if your itinerary changes.

When comparing transfers on Klook, check the selected product’s delay policy—not just its headline price.

Can I cancel or change my booking?

Cancellation and amendment conditions vary by product, rate and provider. Check the deadline, applicable time zone, fees and refund conditions before confirming.

For car hire, compare the selected rental’s cancellation conditions on DiscoverCars alongside its deposit and pickup requirements. Do not assume every option offers free cancellation.

Will there be enough space for our luggage?

Check the stated passenger and luggage capacity for the exact vehicle or service. Pushchairs, wheelchairs, sports equipment and large suitcases may need separate confirmation.

Compare a suitable vehicle on Klook, then confirm any unusual luggage or accessibility requirements before booking.

Where will I meet the driver or collect the car?

Use the location supplied in your booking confirmation. Do not assume a driver will meet you inside arrivals or that a rental desk is inside your terminal.

Before choosing, check the transfer’s meeting instructions or the rental’s collection details. If the location is unclear, ask the provider before paying.